International 2-1-1 Leadership Summit



Join us May 9 in Orlando, Florida for the International 2-1-1 Leadership Summit. Help us to harness the collective impact of 2-1-1 and United Way to have a voice in the discussion, and to help lead the work being done around United Way’s commitment to 2-1-1 services. Learn best practices and tools to shape United Way’s relationship with 2-1-1. The summit will focus on shaping the future vision of 2-1-1 through meaningful sessions facilitated by CEOs and 2-1-1 stakeholders that will create new strategies to strengthen the 2-1-1 network.

This year, the International 2-1-1 Leadership Summit will begin the day before the United Way Community Leaders Conference.


  • United Way CEOs involved with the work of 2-1-1 or those looking to implement 2-1-1 in their community.
  • United Way State Association leadership.
  • CEOs of 2-1-1 centers.
  • 2-1-1 Directors closely aligned with their United Way, those who are interested in learning about the latest plans, tools and technology for 2-1-1 or those that are looking for best practices to scale their 2-1-1 to serve their community more effectively.

ABOUT 2-1-1

Every day thousands of people across North America turn to 2-1-1 for information and support – whether financial, domestic, health or disaster-related. 2-1-1 is a free, confidential referral and information helpline and website that connects people from all communities and of all ages to the essential health and human services they need, 24 hours a day, 7 days a week.

There are over 240 2-1-1 centers nationwide covering nearly 95 percent of the US population as well as 2-1-1 centers located in Canada, Demark and Puerto Rico. In the US, almost 14 million people call, text, and chat with 2-1-1 annually.


Tuesday, May 9, 2017

Gaylord Palms Resort & Convention Center
Orlando, Florida

Click here to reserve your hotel room.




Monday, May 8:

  • WELCOME RECEPTION: 5:00-7:00 p.m.

Tuesday, May 9:

  • BREAKFAST: 8:00-8:30 a.m.
  • GENERAL & LEARNING SESSIONS: 8:30-12:15 p.m.
  • LUNCH & GENERAL SESSION: 12:30-1:45 p.m.
  • GENERAL & LEARNING SESSIONS: 2:00-5:15 p.m.


Matthew Kreuter is the Kahn Family Professor and Associate Dean for Public Health at the Brown School of Washington University in St. Louis. He is founder of the Health Communication Research Laboratory (HCRL), a leading center nationally that is now in its 22nd year of continuous funding. Dr. Kreuter’s research seeks to identify and apply communication-based strategies to eliminate health disparities. In particular, finding ways to increase the reach and effectiveness of health information to low-income and minority populations, and using information and technology to connect them to needed health services.Kreuter served for six years on the Institute of Medicine’s Board on Population Health and Public Health Practice, and in 2014 was named by Thompson Reuters as one of the most influential scientists in the world, ranking in the top 1 percent in his field based on the number of highly cited papers. He received his PhD and MPH in health behavior and health education from the School of Public Health at the University of North Carolina – Chapel Hill.

Dr. Leandris Liburd is the Director of the Office of Minority Health and Health Equity at the Centers for Disease Control and Prevention (CDC). In this role, she oversees the work of CDC’s Offices of Minority Health & Health Equity and Women’s Health, and of Diversity & Inclusion Management. In addition, she provides agency leadership, direction, and accountability for CDC’s policies and programs to ensure they are effective in improving women’s and minority health. She also serves as the agency’s principal advisor on health equity issues with the Department of Health and Human Services, other federal agencies, national organizations, academic institutions, and the public. Click here to read full bio.

Scott McLean has served as President of Zions Bancorporation since March 2014 and Chief Operating Officer since June 2015, having previously served as Chief Executive Officer of its Texas subsidiary, Amegy Bank. Zions Bancorporation is one of the nation's premier financial services companies, consisting of a collection of community banks in select western U.S. markets with combined total assets exceeding $61 billion. Scott joined Amegy Bank in 2002 and continues to serve as Chairman. Amegy Bank has more than $13 billion in assets. Click here to read full bio.

Joseph Steensma’s work exemplifies “transdisciplinary”. He is a successful scientist and entrepreneur who has founded and led several thriving businesses focused on public health. Steensma joined the faculty at the Washington University to help disseminate some of the innovative products and services developed by the Health Communications Research Laboratory, including "2-1-1 Counts." In addition to his work in helping translate science into marketable solutions for real public health problems, Steensma has served as the president of the Board of Health in Fort Wayne, Indiana where he was charged with improving the health of a diverse community that had many unmet needs. He has been active on many nonprofit boards and continues to support research that seeks to discover the relationship between the health of people and their environment.


George Bell is the current President & CEO of Capital Area United Way, which covers 10 parishes around Louisiana’s state capital. Mr. Bell has 30 years of progressive management experience in physician practice management, business development, and hospital administration. He has worked for Baton Rouge General from 1999 until December 2015, where he served in a number of executive level positions, most recently as Administrator, Baton Rouge General – Mid City. Prior to that, he served as Sr. Vice-President, Physician and Community Relations, including BRG’s Arts in Medicine Program; Vice-President of Physician Relations; and President of Baton Rouge General Physicians, Inc., a wholly owned subsidiary of General Health System which he grew from 14 physicians to 85+ physicians over 12 years. Click here to read full bio.

Dr. Michelle Kegler is a Professor in the Department of Behavioral Sciences and Health Education at the Rollins School of Public Health at Emory University, Director of the Emory Prevention Research Center which focuses on cancer prevention, and Director of the Intervention Development, Dissemination and Implementation shared resource at Winship Cancer Institute. She conducts research in community-based approaches to chronic disease, with a focus on weight gain prevention, healthy eating, physical activity and tobacco control. She has conducted a number of studies in partnership with 2-1-1, including a series of intervention studies on creating smoke-free homes and a study on healthy eating and weight gain prevention.

Lisa M. Koonin DrPH, MN, MPH serves as the Deputy Director of the Influenza Coordination Unit (ICU) at the U.S. Centers for Disease Control and Prevention (CDC). In this role, she sets direction for the ICU to provide both the leadership and budgetary authority for pandemic influenza preparedness activities at CDC. Since 2005, Dr. Koonin has served as an expert for influenza pandemic preparedness and contributed to the development of the U.S. National Strategy for Pandemic Influenza Implementation Plan, and served on the White House National Security Staff’s Pandemic Sub-Interagency Policy Council. She developed and leads CDC’s innovative national Flu on Call™ project to improve access to medical care and countermeasures and reduce surge on healthcare facilities during a severe pandemic.

Karen Williams is President and CEO of 2-1-1 Orange County (211OC). 211OC links Orange County’s most vulnerable with the health and human service resources they need, providing hope to those who don’t know where to turn when looking for key resources. One of the new programs the agency has been charged with is the development and implementation of the Coordinated Entry System, which will allow the community to most effectively utilize existing bed capacity for the Orange County homeless population. Click here to read full bio.


Flex credits are available to use for the International 2-1-1 Leadership Summit for the following items:

  • Registration fees (volunteers qualify if a United Way staff person is attending the same learning opportunity or conference)
  • Some travel costs such as airfare, rental car, or mileage (only one form of travel reimbursement, rental car, mileage, or airfare is allowed with a maximum of $500 per trip)
  • Daily per diem – a combination of the hotel room rate, plus taxes and any meal not included during a learning opportunity

Please click here to access your United Way flexible credit balance. If you choose to use Flex Credits to pay for this event, when you get to the payment screen while registering, choose “Flex Credits” from the drop-down payment box. You will need to enter your organization number in the box provided if you choose the flex credit payment option.

All travel reimbursement from flex credits is submitted and processed after the event is over. Each registrant will receive an online travel reimbursement form within 5 business days of the program completion. Once this form is sent, it must be completed within 10 business days, after which further reimbursements cannot be processed. You do not need to keep your receipts to fill out this form, though we do encourage you to keep them for your records.

Learn more about UWW's flexible credit policy. If you have any questions about flexible credits, please contact


Sponsorship at the International 2-1-1 Leadership Summit allows access to over 1,800 United Ways who are providing measurable impact in the communities they serve.

Click here to view International 2-1-1 Leadership Summit sponsorship opportunities.

Click here to view 2-1-1 and Community Leaders Conference sponsorship opportunities.


Presenting Sponsor

Gold Sponsor

Bronze Sponsor