TUESDAY, MAY 9
8:30-9:15 A.M. OPENING GENERAL SESSION
Russ Paulsen, Vice President, 2-1-1, United Way Worldwide
Anna Babin, President and CEO, United Way of Greater Houston
Scott McLean, President and COO Zions Bancorps & Board of Trustee Emeritus, United Way of Greater Houston
9:30-10:30 A.M. LEARNING SESSIONS: INNOVATIONS BEYOND I&R
- 2-1-1 and Healthcare:
SPEAKERS: Diane Gatto, Tom Page and Stephanie Sanchez (Moderated by Sarah Caruso)
Working with healthcare can produce net revenue for 2-1-1s in some circumstances. Join a roundtable discussion with leaders who have found some effective ways to work with healthcare partners to better serve the community and generate revenue.
- Coordinated Care, Coordinated Entry, and Continuum of Care:
SPEAKERS: Mary Cooksey, Tanya Barrett and Donna Burnham
Many 2-1-1s are finding that providing client-centric services—going beyond referrals or navigation—can be an effective strategy to improve individual outcomes and increase revenue. Join a discussion with three network experts to discuss different models and their pros and cons.
- Serving More People Better with New Technology:
SPEAKERS: Karen Milligan, Larry Olness and Angela Reynolds
Learn how new technologies like cloud telephony and omnichannel communication can not only provide better client service, but also increase revenue and act as a tool for delivery or Impact programs.
10:45-11:30 A.M. GENERAL SESSION: INNOVATION HIGHLIGHTS
11:45 A.M.-12:15 P.M. LEARNING SESSIONS: INNOVATION HIGHLIGHTS
- Disease Prevention & Research:
SPEAKER: Dr. Michelle Kegler, Professor, Department of Behavioral Sciences and Health Education at the Rollins School of Public Health at Emory University, Director of the Emory Prevention Research Center
- Employee Assistance Programs:
SPEAKER: Karen Williams, President & CEO, 211 Orange County
- Corporate Partnerships During Disasters
SPEAKER: George Bell, President & CEO, Capital Area United Way
- Furthering the Impact Agenda
12:30-1:45 P.M. LUNCH AND GENERAL SESSION: SOCIAL DETERMINANTS OF HEALTH
SPEAKER: Dr. Leandris Liburd, PhD, MPH, MA, Associate Director, Office of Minority Health and Health Equity, CDC
The Centers for Disease Control and Prevention’s leading expert on social determinants of health speaks about her perspective on how 2-1-1 can address the social determinants and how that helps our clients, our communities, and potentially our bottom line.
2:00-3:00 P.M. GENERAL SESSION: THE BUSINESS OF 2-1-1
Receive new data analytics and visualization capability that will position leaders of 2-1-1 organizations as community leaders with information that is valuable to political, business, and philanthropic leaders. Using the work of data scientists, the capability will be a step beyond the analysis currently provided by 211counts and have more analytical power than off-the-shelf data-visualization tools.
Matthew Kreuter, PhD, MPH, Associate Dean for Public Health, Washington University in St. Louis and Joseph Steensma, EdD, MPH, Professor of Practice, Washington University in St. Louis
Russ Paulsen, VP 2-1-1, United Way Worldwide
3:15-4:15 P.M. LEARNING SESSIONS: THE POWER OF COLLABORATION
- The National Network in Action: Flu on Call and Disaster Response:
SPEAKER: Dr. Lisa Koonin, DrPH, MN, MPH, Deputy Director of the Influenza Coordination Unit (ICU) at the U.S. Centers for Disease Control and Prevention (CDC)
Explore how both the large-scale Flu on Call™ program and large, local disasters have proven the strength of the 2-1-1 system when it works as a network.
- State Networks and Systems:
SPEAKERS: Charlene Mouille, Julie Johns-Cole and Laura Marx
Explore 3 different models of how states have realized the benefits of networking 2-1-1s together to pursue funding, back each other up, and deliver better services to residents.
- Fundraising for 2-1-1 and Impact:
SPEAKERS: Kathleen Cannon and Stephen Moss
MISSION UNITED: MISSION UNITED has successfully generated new revenue and strengthened donor ties. Explore fundraising strategies that were successful to resource MISSION UNITED and other impact products offered by 2-1-1 and United Way.
4:30-5:15 P.M. CLOSING GENERAL SESSION
SPEAKER: Mary Sellers, U.S. President, United Way Worldwide